Garmin G1000 ChartView and Jeppesen Charts

JohnNielsen · November 2017

Getting the runaround... I have a 2009 Cessna T-182T with a G1000. I have been trying to find out how to "unlock" the G1000 ChartView feature that will allow Jepp charts to display on the MFD (I have a Jepp subscription). I've called both Cessna and Jeppesen and both say to call the other... I know I need to purchase a software "key" from Cessna to "unlock" the ChartView feature (probably like I did to unlock the Synthetic Vision feature). However, I am unable to find anyplace or anyone to sell me a key. Reading between the lines I get the feeling I need to contact a Garmin dealer to assist. Again, another brick wall... I have called numerous "Garmin Dealers" in the Southern California area and nobody seems to know what I'm asking for let alone talking about. So, that's my tale. Bottom line: what do I need to do to view Jeppesen charts on my G1000 MFD?

Scott Sherer · November 2017

Hi, have you contacted Garmin directly?

JohnNielsen · November 2017

Yes, they were the first place I called months ago. Amazingly, neither their tech or sales departments could give me a solid answer due to the fact the installation in my plane is an OEM product. All conversations with Garmin ended with a recommendation to call both Cessna and Jepp.

Scott Sherer · November 2017

Hi and thanks for the answer. Let me make a few calls this week and see if I can get this resolved for you. Please stand by.

Scott Sherer · November 2017

Hi John, I have contacted both Garmin, Jeppesen and Cessna this morning. Let's see what happens.

Scott Sherer · November 2017

Hi, here's the first response:

Good afternoon Scott,

The Chartview key can be purchased directly through Cessna/Textron. I do not have the price for that as it is set by Textron but usually is is a few thousand dollars for the unlock. This can be accomplished by any service center. Please let us know if you have any other questions.

Best regards,
Garmin Aviation Support

Let me know if you need the contact information for a Cessna service center. I have that information.

Scott Sherer · November 2017

Hi John, here's the second response to come back from Jeppesen:

Hello,

Is his unit unlocked to display Jeppesen charts?

Best Regards,
Nicole Figueroa
Customer Consultant
General Aviation Sales and Service
Support@JeppDirect <Support@JeppDirect.com>

Best regards,
Scott Sherer

Scott Sherer · November 2017

Hi John, I informed Nicole at Jepp that the "unlock" was what we were trying to buy, and she responded:

Hi Scott,

He would need to contact Garmin directly to have it unlocked.

Best Regards,
Nicole Figueroa
Customer Consultant
General Aviation Sales and Service

I then sent her an email (from Garmin above) informing here that the train to resolving this issue is derailed. I haven't gotten a response yet, nor have I gotten one from Cessna. I'll follow up on that, too.

Scott Sherer · November 2017

Just letting you know that I contacted Cessna a second time this morning. First time was couple of days ago was to a Cessna Service Center. No response yet. The second communique was directly to Cessna service. Stand by.

Scott Sherer · November 2017

Hi John, here's the latest from Cessna:

Scott,

I received a message today that you were inquiring about the process and cost of Chartview for a G1000. Chartview can be unlocked through your local Garmin dealer. I believe it requires a software level of 7.0 or higher, and has a cost of $2000.00. Your local Garmin Dealer can complete this process in about an hour.

Thank you,

[FONT=&quot]Bobby Jensen[/FONT]

[FONT=&quot]Regional Sales Manager (Midwest U.S.)[/FONT]

[FONT=&quot]rjensen01@txtav.com[/FONT]

[FONT=&quot](316) 249-0708[/FONT]

Scott Sherer · November 2017

Hi John, so now I have emailed all three with one email that contains a quote from each of them. Clearly, they are all clueless. However, I have faith in humanity (for some unexplainable reason) and I'm sure they'll all figure it out asap. Let's give them a day to communicate with each other and sort this out. Have a good weekend and as soon as I hear from them I'll contact you again.

Scott Sherer · November 2017

Hi John, here's the latest from Cessna.. Please contact Robert Jensen at Cessna directly (see info below) and he will get you set up. Good luck! Scott Sherer

[FONT=&quot]Scott,

I apologize for the many answers you have received. I personally called Garmin this morning and was informed this is an unlock process that the local Garmin Dealer needs to perform. Can you please verify the aircraft location, and I will be more than happy to verify with the nearest Garmin dealer.

Best regards,

Robert Jensen
Cessna Regional Sales Manager
rjensen01@txtax.com
Cessna Aircraft
(316) 249-0708[/FONT]

Scott Sherer · November 2017

Scott,

I apologize for the many answers you have received. I personally called Garmin this morning and was informed this is an unlock process that the local Garmin Dealer needs to perform. Can you please verify the aircraft location, and I will be more than happy to verify with the nearest Garmin dealer.

Best regards,

[FONT=&quot] [/FONT]

[FONT=&quot]Bobby Jensen[/FONT]

[FONT=&quot]Cessna Regional Sales Manager (Midwest U.S.)[/FONT]

[FONT=&quot]rjensen01@txtav.com[/FONT]

[FONT=&quot](316) 249-0708[/FONT]

[FONT=&quot] [/FONT]

Garmin G1000 ChartView and Jeppesen Charts

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